Frequently Asked Questions

Everything you need to know about our sustainable fashion and services.

What materials do you use in your clothing?

At Heart & Soil, we prioritize the planet. Our collections are crafted from 100% organic cotton, recycled polyester, and ethically sourced linen to ensure high quality with a low environmental footprint.

How long will it take for my order to arrive?

Standard shipping typically takes 3-7 business days within the continental US. International shipping can take between 10-21 business days depending on your location and customs processing.

What is your return policy?

We offer a 30-day return window for all unworn and unwashed items with original tags attached. Simply visit our returns portal to start your process and receive a prepaid shipping label.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times are calculated at checkout based on your specific destination.

How do I know which size to order?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable, relaxed fit.

Are your manufacturing processes ethical?

Absolutely. We partner exclusively with Fair Trade Certified factories that guarantee safe working conditions, fair wages, and zero tolerance for child or forced labor.