Returns & Exchanges

At Heart & Soil, we want you to love your sustainable fashion choices, which is why we offer a 30-day window for returns and exchanges on all unworn items with original tags. We are committed to ensuring your complete satisfaction while maintaining our dedication to ethical consumption.

1

Initiate Your Request

Visit our online returns portal with your order number and zip code to select the items you wish to return or exchange.

2

Prepare the Package

Carefully pack your items in the original eco-friendly packaging and include the packing slip provided in your confirmation email.

3

Print & Attach Label

Download and print the prepaid shipping label from the portal, then securely attach it to the outside of your return parcel.

4

Drop Off & Track

Leave your package at any authorized carrier location; you will receive a notification once your refund or exchange has been processed at our warehouse.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing